About Us
Welcome to Valky — a cozy space for people who love their pets like family.
We believe in second chances. Many of our own pets came from shelters, rescues, or difficult beginnings. That’s why comfort, safety, and emotional well-being aren’t just features to us — they’re the foundation of everything we curate.
Our Mission
At the heart of Valky is a simple promise: to make everyday life softer for pets — and more meaningful for the people who love them.
What Sets Us Apart:
Designed for emotional comfort
We don’t just look for products that work — we choose products that help pets feel safe, calm, and relaxed in their environment.
Curated, not cluttered
Valky isn’t a marketplace with thousands of random items.
Every product is selected to fit one idea: making your pet’s daily life gentler.
Our Commitment
- Thoughtfully curated products
- Fast & reliable shipping
- Friendly, real customer support
Because buying for someone you love should always feel easy.
Thank you for choosing VALKY, whether you're a seasoned pet parent or a first-time pet owner, we're here to make every moment with your furry companions special. Welcome to our online pet-loving community!🌟
FAQ's 🔍
How can I contact Valky?
You can email us at info@shopvalky.com where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
Yes we do.
Where do you ship from?
We ship from Hong Kong.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 2-3 weeks to arrive.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in AUD Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How do I return an item?
Please contact us at info@valky.co
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.