
FAQ's🐾
How do I submit my pet’s photo?
After placing your order, simply send your desired picture to us via email at info@shopvalky.com with your order number. Our design team will crop, enhance, and prepare it for engraving — no editing needed from you!
What kind of photos work best?
Clear, well-lit photos with your pet facing the camera give the best engraving results.
We recommend:
- No heavy filters
- No blurry or dark pictures
- Entire head/upper body visible
If you're unsure, send us multiple photos — we’ll choose the best one.
How long does it take to create my custom lamp?
Each LumiPaw™ is handcrafted.
Processing time: 3–5 business days
Shipping time: varies by location, usually 7–15 days
During peak holiday periods (Christmas, Valentine’s Day, Mother’s Day), processing may extend by 1–2 days.
Can I personalise the text under the photo?
Yes! You can add a name, date, or short message — completely optional and included at no extra cost.
If you prefer no text, just leave the field blank.
What is the lamp made of? Is it safe for pets?
The sphere is made from premium crystal acrylic designed for ultra-clear photo engraving.
The base uses warm LED lighting — no heat, no risk, completely pet-safe.
What if I receive my lamp and the engraving isn’t what I expected?
Your happiness comes first.
If something looks wrong, we’ll remake it for free or give you a refund — no hassle, no stress. Just contact us with a quick photo and our support team will help right away.